KATIE RILEY

Katie Riley our billing specialist, has been working for Small Steps since January of 2015. She obtained her certificate in billing and coding in 2014 and stays up to date with the ever changing codes and protocols for medical billing. Katie’s time is mostly spent behind the scenes processing claims and aging and advocating for our clients when denials come our way. It takes a special person to be a liaison for our agency and our clients when dealing with insurance companies. Katie does this with great efficiency and follow through. She is on the phone with provider reps on a daily basis making sure everyone including our clients and office administration receive correct information working to avoid miscommunication and important details aren’t missed. Katie is also a point of contact for clients who have more complex coverage’s needing further clarification and understanding of what their insurance provider does and does not cover. Katie works remotely in Jemez Springs NM where she was born and raised.